Team Lead, Issuing and Acquiring Dispute Management at First Bank of Nigeria Limited 2023 – Here is all you need to know; the requirements, location, job description, application deadline, and how to apply.
Job Title: Team Lead, Issuing & Acquiring Dispute Management
Job Identification 752
Location: Lagos, Nigeria
READ ALSO – Npower Recruitment 2023 Latest Update
About the Job
- Operationalize controls embedded on daily dispute management processes.
- Drive the team to deliver on daily dispute management processes for On Us – our cardholders on our terminals and Not – Us, our cardholders on other terminals and acquiring
- Monitor and strategically drive customer experience of the bank’s brand on Cards and Channels/Payment terminals.
- Directly oversee cross functional engagements with various support teams in resolving issues towards scaling up automation on dispute management processes
- Monitor Team’s performance on resolution of dispute and complaints on dispense error in compliance with the TAT
- Ensure all issues logged on CRM are closed considering the SLA with the customers and as stipulated by CBN.
Requirements
- Minimum Education: First Degree in any discipline
- Minimum of 6 years banking experience and operational knowledge of electronic payment card system.
- Familiar with the major payment systems and platforms
- Strong Knowledge of the Industry Dispute Processes and Regulations
- Data analysis skills
How to Apply
Interested and qualified candidates should:
Click here to apply online
Leave a Reply