Safari West Recruitment of Customer Support Specialist 2023 – Applications are invited from all interested but suitably qualified persons to fill the position advertised here. See below for all you need to know; the requirements, location, job description, application deadline, and how to apply.
Safari West, a prospective sports company, is recruiting to fill the position below:
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Job Title: Customer Support Specialist
Location: Lekki, Lagos
Employment Type: Full-time
Roles and Responsibilities
- Respond promptly and effectively to incoming customer enquiries through our various channels including – phone, email, live chats or social media
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Receive and manage all product and services complaints by clarifying the customer’s complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
- Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
- Follow-up on customer complaints to ensure timely resolution
- Provide product and service information to customers
- Build & develop customer relationships
- Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.
- On-time response to requests from the Management team.
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Job Requirements
- Candidates should possess a Bachelor’s Degree.
- Excellent communication skills
- Politness and positive attitudes
- Experience of working withclients from other countries is a great plus.
- An experience as a customer support specialist with 2 – 5 years
- Experience in betting industry is a must
Salary
N150,000 – N160,000 Monthly.
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How to Apply
Interested and qualified candidates should send their CV to: elizavetavasileva2112@gmail.com using “Customer Specialist – Lagos” as the subject of the email.
Application Closing Date
10th February, 2023.
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