Officer – Self Service and Electronic Channels, Customer Services at MTN Nigeria – Here is all you need to know; the requirements, location, job description, application deadline, and how to apply.
Job Title: Officer – Self Service and Electronic Channels, Customer Services
Job Identification: 1742
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Self Service and Electronic Channels
Division: Customer Relations
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About the Job
- Provide 2nd level support for queries emanating from Self Service Channels i.e. myMTN NG, myMTN Web, IVR, Chatbot etc
- Participate in user acceptance testing for all the releases of the Self Service Channels i.e. (Chatbot, myMTN NG, myMTN Web, IVR etc
- Participate in daily scrums and all related agile ceremonies
- Conduct, daily, weekly audits of the Self Service Channels, collaborate with relevant stakeholders to ensure defects are closed
- Participate in all business initiatives deployed to drive adoption of the self service Channels
- Generate insights for strategic business decision making
- Actively participate in channel features journey mapping
- Collaborate with relevant stakeholders to resolve queries emanating from the payment gateway
- Manage end-to-end all activities that relates to upload of contents on the IVR i.e. scripts, Edit files etc
- Participate in scripting and reviews for MTN products and Services and channel specific initiatives
- Co-ordinate Beta Testing for new releases on the Self Service Channels
- Participate in business change and transformational management initiative
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Job Requirements
Education:
- First Degree in any relevant field
- Certification in Scrum, Project Management an added advantage
- Fluent in English.
Experience:
- 3 – 7 years’ experience including:
- Minimum of 1 year experience using Agile project Management methodology
- Experience working in a medium-sized organization
- Certification in Scrum, Project Management
- Experience applying design thinking in product development
- Advanced Knowledge in the use of Excel
- Change Management
- Data Science
- Power-Bi
- Structured Query Language (SQL)
- Experience using studio equipment and editing.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline
16th December, 2022 (11:59 PM).
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