CRM Application Support Officer at First Bank of Nigeria Limited – Here is all you need to know; the requirements, job description, location, application deadline, and how to apply.
Job Title: CRM Application Support Officer
Job Identification Number: 731
Location: Lagos
Job Schedule: Full time
Job Shift: Day
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Roles and Responsibilities
Project and Stakeholders Management:
- Carry out sanity checks on all deployed modules and features of the application.
- Coordination of UAT and business requirement document development with all participating stakeholders.
Application Support:
- Work with end users, vendors and service providers as the liaison with the IT team.
- Identify and help design CRM-related report requirements and list views.
- Developed required workflow rules and business processes configurations etc. by the users.
- Develop views, reports, dashboards that are required by different business units and executives.
- Work with internal and external resources to ensure the CRM environment is configured and adjusted correctly.
- Work with both the end users and the technical team to identify and assist in resolving system issues and provide technical support, troubleshooting software issues, as requested.
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Help Desk Support:
- Support by troubleshooting and solving user or system issues and respond in a timely fashion
- Analyze potential issues and communicate to assess needs and determine solutions for end users.
- Work closely with business leaders to analyze business requirements and communicate to developers regarding configuration and customization solutions that meet delivery and project goals and expectations.
- Keep a monthly statistics report and monitor usage to determine business solutions for business recognized needs.
Training:
- Instruct new users on the application and train existing users on best practices & new functionality.
- Develop and maintain training materials and user documentation.
- Coordinate all training programs of the unit.
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Requirements
Education:
- B.Sc. in Computer Science, IT or other relevant discipline
Work Experience:
- Experience in the user Microsoft Dynamics 365 and its implementation across various business functions such as services, sales etc.
- Experience in administering Microsoft Dynamics 365, Case Process Configuration, Sales Process Configuration, Power Apps, Power BI etc.
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How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline
8th December, 2022.
Note: Only shortlisted applicants will be contacted.
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