Team Lead, Issuing and Acquiring Dispute Management at First Bank of Nigeria Limited 2023

Job Title: Team Lead, Issuing & Acquiring Dispute Management

Job Identification 752
Location: Lagos, Nigeria

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About the Job

• Operationalize controls embedded on daily dispute management processes.
• Drive the team to deliver on daily dispute management processes for On Us – our cardholders on our terminals and Not – Us, our cardholders on other terminals and acquiring
• Monitor and strategically drive customer experience of the bank’s brand on Cards and Channels/Payment terminals.
• Directly oversee cross functional engagements with various support teams in resolving issues towards scaling up automation on dispute management processes
• Monitor Team’s performance on resolution of dispute and complaints on dispense error in compliance with the TAT
• Ensure all issues logged on CRM are closed considering the SLA with the customers and as stipulated by CBN.

Requirements

• Minimum Education: First Degree in any discipline
• Minimum of 6 years banking experience and operational knowledge of electronic payment card system.
• Familiar with the major payment systems and platforms
• Strong Knowledge of the Industry Dispute Processes and Regulations
• Data analysis skills

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How to Apply

Interested and qualified candidates should:
Click here to apply online