Safari West Recruitment of Customer Support Specialist 2023

Safari West Recruitment

Safari West Recruitment of Customer Support Specialist 2023 – Applications are invited from all interested but suitably qualified persons to fill the position advertised here. See below for all you need to know; the requirements, location, job description, application deadline, and how to apply.

Safari West, a prospective sports company, is recruiting to fill the position below:

Job Title: Customer Support Specialist

Location: Lekki, Lagos
Employment Type: Full-time

Roles and Responsibilities

Respond promptly and effectively to incoming customer enquiries through our various channels including – phone, email, live chats or social media
Maintain a positive, empathetic and professional attitude toward customers at all times.
Receive and manage all product and services complaints by clarifying the customer’s complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
Follow-up on customer complaints to ensure timely resolution
Provide product and service information to customers
Build & develop customer relationships
Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.
On-time response to requests from the Management team.

Job Requirements

Candidates should possess a Bachelor’s Degree.
Excellent communication skills
Politness and positive attitudes
Experience of working withclients from other countries is a great plus.
An experience as a customer support specialist with 2 – 5 years
Experience in betting industry is a must

Salary

N150,000 – N160,000 Monthly.

How to Apply

Interested and qualified candidates should send their CV to: elizavetavasileva2112@gmail.com using “Customer Specialist – Lagos” as the subject of the email.