Head, Service Standardization at Stanbic IBTC Bank

Job Title: Head, Service Standardization

Job ID: 80405620_80284267
Location: Lagos
Job Type: Full-time
Business Segment: Client Solutions

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• The Service Standardization manager’s main job purpose is to ensure that service standards are attainable and achieved across all service channels as well as to promote the service culture throughout the organization whilst ensuring that the processes remain client centric and reasonable.
• The head of the unit will need to develop service standards, strategies, policies, initiatives and budgets for the unit and work with other departments to come up with organizational standards.

Job Qualifications

• First Degree.
• Professional Qualifications such as ACA, CIMA, and/or Master in Business Management would be an advantage.
• Minimum of 5 years experience in Project Management or Client Relationship Management with knowledge of Risk and Financial management.

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Behavioural Competencies:

• Generating Ideas
• Articulating Information
• Providing Insights
• Convincing People
• Pursuing Goals

Technical Competencies:

• Have Client Knowledge
• Client Retention
• Client Cross and Up-Selling

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How to Apply

Interested and qualified candidates should:
Click here to apply online

Application Deadline

Not Specified.