Airtel Nigeria Recruitment – Senior Business Manager

Airtel Nigeria Recruitment

Airtel Nigeria Recruitment – Senior Business Manager. Applications are invited from all interested persons to fill the position advertised here. See below for all you need to know; the requirements, location, job location, how to apply, and application deadline.

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

It may interest you to know that Airtel Nigeria is recruiting to fill the position below:

Job Title: Senior Business Manager

Location: Lagos, Nigeria (On-site)
Job type: Full-time
Career level: Mid-Senior level

Job Description

To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising / influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Key Accountabilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:

Identify and formulate state sales strategies to help Drive gross additions
Supervise health of acquisitions, compliance on activations
Oversee activating connections as per the stipulated turnaround times

Increase Revenue from the State:

Meet the Revenue targets for Prepaid and Postpaid in the State
Focus on revenue growth through Data and Smartphone growth
Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers

Expand Distribution Width & Depth:

Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality:

Network Optimization
New Sites ROI and deployment
Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state

Deliver Showroom Experience:

Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Ensure provision of standard Infrastructure at state showrooms
Ensure showroom employees are up-skilled in industry training and certifications for the role

Achieve Employee Engagement scores in line with the Engagement target for the State Business Area:

Continuously motivating the front line employees through leadership by examples
Implement all action plans that will address hygiene issues etc. from engagement survey

Skills and Knowledge
Qualifications & Functional / Technical Skills:

Bachelor’s Degree in Management or related Social Sciences
Masters in Business Administration would be preferred additional qualification

Relevant Experience:

10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
Relevant experience in Telecom industry is desirable

Other Requirements (Behavioural etc):

Result Orientation
Customer centric
Sound understanding of Sales systems and Process
Creative self-starter
Great problem-solving skills
Good communications skills
Good interpersonal skills

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How to Apply

Interested and qualified candidates should:
Click here to apply

Note

Only shortlisted candidates will be contacted.
We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need